Refunds & Returns
Any goods supplied by the company that is either defective or not following the requested product may be refunded/replaced by the company within 30 days at no extra cost if deemed necessary.
The company operates under a full and reasonable returns policy. Your right to return defective goods is protected per the EU Distance Selling Directive. Details of this directive can be found at:
http://www.hmso.gov.uk/si/si2000/20002334.htm
Following the Consumer Protection Regulations 2000, any product purchased within our site is liable for a return within seven days if still in original condition and original packaging.
Any custom-made materials are exempt from this return policy. You are responsible for organising a return through a secure channel. You take sole responsibility for returning goods in undamaged condition.
If the goods are signed for by the purchaser or their representative in good condition and are later found damaged, we can not process refunds owing to an inability to verify damages.
Please ensure one of the following things happens:
1 - Refuse to accept the goods, at which point they will be returned to us. A refund or replacement will be processed following the return and inspection of the goods.
2 - Sign the delivery note and clearly state that the goods have been received as damaged. This makes it possible for us to claim damages from the courier of the goods.
Any damaged or defective items must be reported within three days of receiving your items.
Upon receiving the goods back to our warehouse, we will inspect them to check for visible signs of damage that would prevent us from selling the equipment or goods as new. If the goods are in perfect condition, you will receive a full refund. If a payment has been given in advance, money will be returned without exception within 30 days of receiving damaged goods.
If supplied goods contain faults, they are covered by the manufacturer's guarantees. If they develop a fault within the guarantee timeframe, they can be returned for an immediate refund or replacement regardless of use.
The term “fault” is defined as a manufacturing defect and not a problem caused by incorrect usage, installation, or abuse of the equipment. These guarantees exist in conjunction with the statutory legal rights of customers.
All cancellations must be reported through email or telephone. You need to ensure you do this at the soonest opportunity. Stock items can be cancelled with ease if not dispatched, but made-to-order items can only be cancelled if not already processed.
For all returns, in a situation where goods are supplied in reasonable condition, are delivered as described, and there is no immediate fault on the part of the business, it is the responsibility of the purchaser to ensure a return of the goods to the address they originated from.
Returns
There are certain situations where an agent of the business can collect the goods, but fees will apply. It will also need to be agreed upon when the goods are collected. Any charges made by the business are non-profit in nature and are actual costs incurred during the collection process.
At Building Plastics Online Ltd, we are committed to ensuring customer satisfaction. Our returns policy complies with the EU Distance Selling Directive and the Consumer Contracts Regulations 2013, giving you the right to cancel and return goods within 30 days of receipt.
Returning an Item
If you wish to return an item, you must notify us within 14 days of receiving your order by filling out and sending in a form which can be found here >>>> **CLICK HERE**RETURN/REFUND REQUEST FORM**. Please fill out the form, ensuring all details are correct, and email it to customerservices@bpoltd.co.uk. Once your return is approved, the item must be returned within 30 days from the notification date.
Conditions for Returns
Items must be unused, in original condition, and in original packaging.
Custom-made or cut-to-size products (e.g., SKYPODS, polycarbonate sheets, PVC sheets, or pipework) cannot be returned unless faulty.
Return shipping costs are the customer’s responsibility unless the item is faulty.
Customers are responsible for the safe return of goods.
How to Return Items
Contact customerservices@bpoltd.co.uk to request a return.
Mail your returned item to:
Building Plastics Online Ltd Returns
Department Unit 33 Broomhouse Industrial Estate
Broomhouse Lane
Edlington
Doncaster
DN12 1EQ
Include a signed letter stating the reason for the return and your original receipt.
Damaged or Faulty Items
If you receive damaged goods, you must report the damage within 3 days of receipt by emailing customerservices@bpoltd.co.uk with photos. You may either:
Refuse delivery, and the goods will be returned to us for a replacement or refund.
Refunds & Processing
If an item is returned unused and in resalable condition, a 100% refund will be issued within 14 days of receipt.
A refund will not be granted if an item is returned outside of the 30 day period or is not in its original condition.
Refunds will be issued via the original payment method within 14 days of receiving the returned goods.
A 25% handling/Processing fee will apply for unwanted returned items.
Shipping costs are non-refundable unless the item is faulty.
Exchanges
If your item is in new condition, you may exchange it for an alternative. No restocking fee will be applied, but the customer must cover the return shipping costs.
Faulty Goods & Manufacturer Warranties
If a product develops a fault within the manufacturer’s warranty period, you are entitled to a replacement, which is fulfilled by the manufacturer directly.
Faults caused by misuse, incorrect installation, or wear and tear are not covered.
Order Cancellations
If you wish to cancel an order, contact us via email or online chat as soon as possible.
Stock items can be cancelled before dispatch for a full refund excluding shipped products or polycarbonate items and accessories.
Custom-made or cut-to-size (All Polycarbonate or Shipped items) cannot be cancelled.
This policy aligns with the Consumer Contracts Regulations 2013, protecting your online buyer rights.